Back Bay Play Warranty

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1 Year Limited Warranty for Back Bay Play™

Thank you for purchasing a product from Back Bay Play (“Back Bay Play”). This Limited Warranty applies to physical goods, and only for physical goods, purchased from (the "Physical Goods").

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Back Bay Play will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Back Bay Play will either send replacement parts, refund an agreed to amount, or replace the product at no charge to the customer.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Back Bay Play is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

  • conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us at to determine the problem and the most appropriate solution for you.